Calling Commercial Support
There are techniques you can use to ensure that your experience with commercial
support will be as brief and successful as possible.
Be Prepared
Before calling commercial support, be sure to make a note of the following
important information that our support reps will need in order to help you.
Your Business Name
This will help us determine the type of service we provide and found your account with us.
Your Email Address
If you are having email trouble we will need to know it.
What's the Problem?
Include the exact wording of any error messages. We can't physically
examine your computer, so error messages and the circumstances surrounding
the problem are the only "symptoms" our reps have to go on.
Having the information listed above ready will make it easier for our reps
to solve your problems and assist you more quickly. That means less time
for you on the phone, and less time you and others will have to wait to get
a live person when you call.
Write Down this Number
Our toll-free technical support phone number is: 1.877.NETDOOR
Our Jackson area support phone number is: 601.969.1434
Leaving Voicemail
When you call commercial support, you will either reach a live person immediately
or be put on hold while you wait for a live person. However, if it's
extremely busy your call will be routed to voicemail. If you need to leave
voicemail, be sure to provide us with all the information you would have in
a regular call. Your voice mail message will be sent to our operations personel
immediately and page them every 15 minutes until it is answered.
Here are a few more tips that will help us respond to your message quickly
and effectively:
- Your phone number:
You should always mention your phone number at the beginning and end of
your message.
- The Business Name
- Spell out your email address:
You wouldn't believe how easy it is to mistake something like newb for gnubee or nubea.
Generally, if a voicemail provides enough explanation and detail, it's
likely that our reps will have a solution for you by the time they call you back.
Contact Us by E-mail
You may want to send us e-mail rather than calling. We check our e-mail
regularly ( every 5 min ) and respond as promptly as possible. Our e-mail
address for commercial support is: com-support@netdoor.com
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